JOB SUMMARY: Greet guests, park and retrieve vehicles to and from the parking garage. Transport and store luggage. Display a strong commitment to Excellent Customer Service through the delivery of Harrah’s Service Standards and Operating Procedures.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet guests and provide casino, hotel and area information. Perform each job function with a sense of urgency.
  

Bell Attendant

• Assists arriving/departing guests with their luggage, ticketing each piece of luggage.
  
• Store and retrieve ticketed luggage.
  
• Transport luggage to and from guestrooms.
  
• Deliver messages to guestrooms and meeting rooms.
  
• Deliver miscellaneous items to and from guestrooms. (magazines, mail, flowers, etc.)
  
• Explain the operation of room equipment, HVAC, televisions/movies, telephone, door locks, amenities.
  
• Inform guests of emergency fire exits and procedures.
  
• Offer to retrieve ice when guests reach the room.
  
• Respond to telephone inquiries; give out information, and resolve problems.
  
• Offers directional information, driving or hotel related.
  
• Maintain work area in a clean and safe manner.
  
• Report problems found in guestrooms and any other situations requiring action.
  
• Comply with all departmental policies/procedures and service guarantees.
  

Valet Attendant

• Receives vehicle from guest and fills out parking ticket, checking for and recording damage.
  
• Handles guest vehicle safely and cautiously at all times.
  
• Park and retrieve vehicles from designated locations.
  
• Oversee the forecourt, controlling parking, and other usage.
  
• Open doors for guests entering/exiting valet and hotel entrances.
  
• Open vehicle doors for guests on arrival/departure to the valet area.
  
• Maintain work area in a clean and safe manner.
  
• Comply with all departmental policies/procedures and service guarantees.
  
• Attend all training classes as requested.
  
• Attend and participate in pre-shift department meetings.
  
• Perform other tasks as assigned by management.
  

Door Attendant

• Greet guests with a warm outgoing personality, creating a fun and exciting environment.
  
• Consistently opens guest doors.
  
• Assists arriving/departing guests with their luggage and other details.
  
• Maintain work area in a clean and safe manner.
  

MINIMUM QUALIFICATIONS:

• High School Diploma preferred or equivalent,
  
• Must posses a valid NC driver’s license.
  
• Must be able to operate a standard transmission.
  
• Fluent in English.
  
• Ability to deal with a variety of people in a courteous and professional manner.
  
• Basic knowledge of local area.
  
• Must be personable and outgoing.
  
• Must perform duties with a sense of urgency.
  
• Must present a professional and impeccable appearance.
  

Must demonstrate the following essential knowledge and skills:

• Literate and fluent in English
  
• Ability to handle multiple tasks/duties simultaneously under time constraints.
  
• Strong communication skills
  
• Ability to logically and independently plan, organize and complete work, take initiative.
  
• Possess well developed interpersonal skills
  
• Ability to set and achieve high standards of performance
  
• Receive instructions and hear inquiries from guests, clients or staff.
  
• Ability to remain alert throughout the duration of shift and remain calm during emergency situations.
  

REQUIRED KNOWLEDGE AND SKILLS:

• Excellent oral and written communication skills
  
• Strong interpersonal skills
  
• Computer skills (Microsoft Office)
  
• Self-starter; must work without close supervision
  
• Ability to handle multiple priorities in a fast-paced environment
  
• Knowledge of Harrah's employment policies
  *Not required at time of hire; may be learned in probationary period agreed upon at time of hire.
  

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Able to bend, reach, kneel, twist and grip items
  
• Respond to visual and aural cues
  
• Read, write and speak English
  
• Must work in small, shared office space
  
• Must lift up to 50 pounds
  
• Must work some weekends and some late schedules
  

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Entertainment, Inc. reserves the right to make changes in the above job description whenever necessary. 11.27.99

Apply Online (http://harrahs.hodesiq.com/careers/apply_online_1.asp?LocID=3&JobID=1299038&User_ID=)