Housekeeping Supervisor

Performs supervisory duties to include scheduling, employee relations, work assignments, inspecting guests’ rooms to ensure the highest cleaning standards are met, and other supervisory related duties. Examines and inspects at least 20 rooms per day (swing at least 5) for quality of work performed by assigned personnel and takes appropriate steps to ensure that all rooms meet Harrah’s standards. Receives guest check-out information from the housekeeping office via pager or phone, and takes immediate steps to ensure that all rooms are cleaned in a timely manner.
Counsels, guides, and instructs personnel in the proper performance duties.
Prepares and conducts timely appraisals, and makes recommendations to Housekeeping Manager in order to assist in day-to-day supervision of above listed employees. Provides counseling and supports team members in meeting their responsibilities and becoming part of the team. Able to create an environment which is fun and exciting to work in and is directly responsible for the morale of the housekeeping employees. Monitors job performance daily, executes and issues notices of disciplinary action, positive work history, PAF and feedback.

Individual must be highly motivated and self-directed with a minimum of two years hotel/housekeeping operations. (optional) Strong written and verbal communication skills. Excellent interpersonal, customer service, team building and problem solving skills are required. Computer software knowledge to include Word and Excel is preferred. Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift. Must present a well-groomed appearance. Must be able to make rational decisions when handling guest and employee conflicts. Ability at attend to details when inspecting rooms. Must possess the ability to guide, direct and train employees. Internal candidates must have successfully completed SuperLap. In addition it is recommended that all internal candidates complete the Exploring Supervisor Opportunities (ESO) readiness activities.

Apply Online (http://harrahs.hodesiq.com/careers/apply_online_1.asp?LocID=1&JobID=1342561&User_ID=)