Front Desk / VIP Agent

Harrah’s entertainment means winning and it’s our people who make that winning experience possible for our guests. So it’s only natural that we would reward our people with excellent compensation and benefits as well as outstanding opportunities for professional growth. In fact, Harrah’s earned a spot on Business Week’s 2007 “The Best Places to Launch a Career” list. With nearly 40 casinos and 7 great properties here in Las Vegas, Harrah’s Entertainment is the largest gaming operator in the world.
If you've ever dreamt about working along side your favorite star, come join the Imperial Palace team! The Imperial Palace Hotel & Casino runs with a fairly distinguished crowd. Caesars Palace is across the street. The Flamingo and Harrah's flank the hotel on either side. Legends In Concert and The Auto Collections have been drawing visitors by the thousands for more than a decade, and their popularity remains strong.

Check-in and check-out guests, respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service. Registers guests to room while receiving all pertinent information accurately.

Perform guest registration and room assignments, accommodating special requests whenever possible. Pre-register and block reservations. Take same day reservations and when necessary future reservations following hotel rate structures and selling strategies.Handle guest check-in and check-out in accordance to hotel credit and cash handling policies in an efficient and friendly manner. Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc. Troubleshoot all in-room movie / phone / billing problems. Cancel room reservations according to procedures. Balance $1000 bank daily. Prepare key packets, ensure miscellaneous brochures are fully stocked. Perform other tasks as assigned by supervisor or assistant manager.

ESSENTIAL JOB FUNCTIONS INCLUDE:
greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.

JOB REQUIREMENTS:
one year experience in front desk or guest service field; 6 months experience in basic computer knowledge(LMS); team Player; excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement; must be able to complete several tasks at once with accuracy; must be able to stand for entire shift (an average 8 hour shift).

Apply Online (http://harrahs.hodesiq.com/careers/apply_online_1.asp?LocID=56&JobID=1341681&User_ID=)