Casino Host

Increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. Creates loyalty to Harrah’s Metropolis among valued gaming customers by building lasting relationships and effectively utilizing marketing techniques. Maintain close ties with targeted guests through direct mail, email and by phone. Assist Total Rewards in handling club members. Initiate and encourage frequent casino visits from above average customers. Issue patron complimentaries in accordance with company policy. Effectively use telemarketing, mail and other marketing techniques to increase visitation patterns among targeted customer groups. Assist Sr. Executive Host in creation and implementation of all casino special events as necessary. Must assure exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner at all times. Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members. GUEST RELATIONS: Must greet and assist all patrons with courtesy at all times. Must understand all facets of table and slot gaming, all facets of casino rating system, all working of Players Preferred program and all special events.

PHYSICAL - Must be able to: Be mobile enough to move without restriction throughout the casino, up and down stairs frequently. Walk and stand for long periods of time. Operate a computer. See to operate a computer screen and verify customer bonus point/comp accounts. Tolerate noisy, smoky, stressful environment. Lift a minimum of 20 pounds. Must be able to hear to respond to P.A. system, radio, etc. Can be augmented with a hearing aid. Use telephone and radio to communicate during entire shift as needed. MENTAL - Must be able to: Understand and comply with policies and procedures, job descriptions, daily memoranda and other written and verbal instructions. Write in English to complete reports. Read and understand command of the English language in order to communicate with patrons and co-workers. Must be able to work under stressful conditions.

PREREQUISITES/PREFERRED QUALIFICATIONS: High School graduate or equivalent. Basic computer skills required. Must have polite and outgoing personality and have a neat, well groomed appearance. Must have exceptional communication skills and flexible working hours. Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

Apply Online (http://harrahs.hodesiq.com/careers/apply_online_1.asp?LocID=15&JobID=1359344&User_ID=)