Total Rewards Agent

ESSENTIAL FUNCTIONS:
Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and FOCUS skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah’s and always projects Harrah’s in a positive light to guests.

Reviews player rating screens and issues complimentaries in accordance with established complimentary issuance policies and procedures for restaurants, Cascade items and other complimentaries.. Ensures initial customer contact is courteous, informative, and thorough. Updates and maintains customer information to accurately reflect customer profile. Enters new customer accounts. Introduces the Total Rewards Tiered Card to new players, replaces lost cards for our guests, takes pictures of jackpot winners. Batches, counts, and assigns control tickets to in coming promotional data. Greets customers as a company representative and provides information concerning specific functions. Assists in coordination of special promotional events. Issues promotional amenities, redeems coupons, maintains accurate records, banks and inventory control records. Position is located in a cigarette smoke environment.

Minimum Requirements
Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

EDUCATION/SKILLS/EXPERIENCE:
High school diploma or equivalent. Ability to add and subtract numbers. Pleasant personality, ability to deal with the public and maintain accurate records. Pleasant and easily understood speaking voice. Ability to receive and accept direction and instruction in a positive and cooperative manner. Customer service and computer experience preferred. Casino complimentary issuance experience and familiarity with player ratings preferred. Fluent in English. Capable of reading and writing English.

DISCLAIMER:
“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”

Apply Online (http://harrahs.hodesiq.com/careers/apply_online_1.asp?LocID=32&JobID=1152372&User_ID=)