Starbucks Barista

The primary role of Fountain Counter Person is to ensure that all guests are greeted cheerfully, accurately complete all cashier transactions and prepare beverages/coffee drinks per guests request. Provides fast, friendly, professional and responsive customer service to restaurant guests and staff. Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet ? make eye contact and smile, 5 feet - greet and speak to guest. Accurately inputs all orders into the POS terminal. Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Makes beverages/coffee drinks to order in accordance with established recipes and time guidelines. Delivers product to customer in timely manner. Maintain high levels of customer service at all times. Thanks guests for their patronage. Maintain appropriate level of stock items in area. Assist in maintaining display cases and pastry par levels. Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards. Assist all co-workers as needed. Assist Management in getting food product to customer. Assist in training new Starbucks Baristas and new Management staff during their training period. Responsible for periodical cleaning tasks assigned by Management. Attend mandatory meetings and training classes as assigned. Resolve guest complaints expeditiously and inform Management of the complaints.

High School Diploma preferred. Previous high volume food service experience preferred. Prior cash handling preferred Maintain a neat, well-groomed appearance & proper personal hygiene. Excellent interpersonal skills, with the ability to listen effectively, and communicate in a positive manner with team members guests and Management. Maintain a friendly, upbeat, outgoing, energetic personality at all times. Ability to manage several priorities simultaneously. Read, write, speak and understand English. Must be reliable and conscientious. Must be accurate and detail oriented. Must be flexible to constantly changing work environments, service positions and outlet team structures. Present a willingness to please attitude. Must be 18 years of age.

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