Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Recommends and implements change to improve overall employee and guest satisfaction. Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results. Establishes and endorses the business objectives, ethics and values of Harrah’s Entertainment Inc. in accordance with the Code of Commitment.

Responsible for servicing corporate and association accounts. Acts as a liaison between Harrah’s Atlantic City properties and customers to ensure excellent customer service. Responsible for conducting market surveys and analyses to maintain knowledge of the marketplace. Actively promotes sales effort in assigned market segment. Responsible for meeting with individuals representing national, regional, and state organizations, travel agents, and local markets to produce new contacts and ideas; responsible for scheduling desired group business.

B.S./B.A. degree in Marketing or Hotel Management and at least 3 years experience in a related field preferred but not required. Good communication skills, organizational ability and judgment as well as the ability to direct and manage people.

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