Coordinator Convention Sales

Responds to and consistently meets the needs of internal clients. Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service. Delivers assignments/projects on time and completes all aspects before delivering to internal clients. Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. Keeps track of existing products/services and/or progress on new initiatives. Prepares project plans that aid in moving project forward. Stays up to date with the latest developments in the profession. Develops skills to handle increasingly complex matters. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Politely gives consistent, timely and accurate information and finds answer when unsure. Uses FOCUS behaviors when encountering guests.

Responsible for data inputting such as room blocks, group reservations, booking, cancellations, and changes of room reservations. Creates files for each group to include types of rooms, room lists and preferences, and verification of billing with Hotel Credit. Responsible for processing advance deposits, refunds, and forfeits; also to be kept in group files. Processes control sheets and handles special events and entertainment room requests. Assists the rack area when necessary to ensure customer satisfaction. Responsible for operating a computer terminal and LMS system. Handles the ordering of supplies and contacts facilities for out of order maintenance when needed. Completes special assignments as requested.

High school diploma or equivalent preferred. The ability to operate a computer required and the ability to perform basic match calculations, and sit for extended periods of time.

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