General Manager - Nero's Restaurant

Harrah’s entertainment means winning and it’s our people who make that winning experience possible for our guests. So it’s only natural that we would reward our people with excellent compensation and benefits as well as outstanding opportunities for professional growth. In fact, Harrah’s earned a spot on Business Week’s 2007 “The Best Places to Launch a Career” list. With nearly 40 casinos and 7 great properties here in Las Vegas, Harrah’s Entertainment is the largest gaming operator in the world.

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

General Manager - Nero's Restaurant

JOB DESCRIPTION: The Restaurant Manager is responsible for the day-to-day operations of the outlet including, but not limited to employee relations and developing and implementing objectives in accordance with budgetary and service requirements. Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourages employees to build relationships with the guests. Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools. Uses tools such as Avero to analyze business trends and employee performance. In conjunction with the Food Operations Manager, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives. Maximizes employee morale through leading by example in demonstrating Spotlight 5 behaviors to both guests and employees and provides the tools, guidance and support needed to enable all restaurant employees to give world class guest service. Conducts restaurant staff Operational Service Details and uses the Harrah's coaching cycle in giving both positive and corrective feedback. Implements departmental and restaurant specific policies, procedures and sequence of service.

REQUIRED SKILLS: Must have a positive and professional interaction with all casino/hotel departments. Consistently demonstrates excellent communication and facilitation skills. Assists co-workers as needed. Proficient in Microsoft Word, Excel,Power Point and Outlook E-mail programs. Additional duties as requested by the Operations Manager. High school diploma or equivalent required. College degree preferred. Minimum five years high-volume Food and Beverage experience. Minimum three years supervisory experience. Must be congenial and have neat, professional appearance with good personal hygiene. Must be reliable and conscientious. Possess the ability to interact (in English) with guests, co-workers and supervisory staff. Must be accuracy and detail oriented. Strong interpersonal and communication skills. Ability to act quickly and exercise good judgment under pressure and/or conflict situations. Knowledge of current PC software including word processing and spreadsheets. Proficiency in Point of Sales systems (i.e. Micros, Infogenesis)Tam, Health

Apply Online (https://harrahs.hodesiq.com/careers/apply_online_1.asp?LocID=33&JobID=1394386&User_ID=)