F&B Training Manager (Bally's/Paris)

Harrah’s entertainment means winning and it’s our people who make that winning experience possible for our guests. So it’s only natural that we would reward our people with excellent compensation and benefits as well as outstanding opportunities for professional growth. In fact, Harrah’s earned a spot on Business Week’s 2007 “The Best Places to Launch a Career” list. With nearly 40 casinos and 7 great properties here in Las Vegas, Harrah’s Entertainment is the largest gaming operator in the world.

Primary Job Functions:
Selects and trains F&B Department Trainers and holds all F&B Department Trainers accountable for their areas of responsibility. Coaches, develops and advises the training team members and facilitates putting their ideas in to practice. Oversees the development and instruction of all Gourmet, Casual, and Beverage training programs for the purpose of improving customer service and the continual display of Spotlight 5 behaviors. The Training Manager develops and facilitates the implementation of both long and short term training programs related to the outlets as well as the management staff. Creates training materials for all F&B training initiatives and programs. Performs training needs assessments to determine and recommend both training and non-training solutions. Develops scripts and produces training videos that demonstrate expected service standards specific to gourmet, casual and beverage outlets. Schedules and facilitates training classes with F&B Trainer and team members. Ensures that all new and current employees complete service training and meet certification guidelines as determined by the outlet. Shops all outlets, fills out STARS report and reviews findings with outlet Manager, Trainer, Director, and VP of Food & Beverage. Reviews all guest service evaluations, and other feedback from the Customer Relations department and utilizes information to determine positive and negative gaps in service. Participates in weekly Property Customer Service meetings held by the Director of Customer Service. Creates and distributes a weekly Buzz topic for the F&B department. Ensures all F&B employees receive departmental and HR training as required and maintains training history for each employee. Conducts or facilitates follow up meetings with all new hires in their first 90 days according to training and certification guidelines. Provides feedback to employees and managers through observation and audits. Maintains knowledge and awareness of all Bally's/Paris policies and procedures, F & B Standard Operating Procedures, and job descriptions and updates as necessary. Responsible for reserving training space and audio-visual equipment as needed. Builds relationships with outside consultants and vendors to provide special training materials. Works with Bally's/Paris HR recruiter and Corporate recruiter to interview and hire qualified management personnel. Facilitates RAMP program.and updates program as needed. Conducts the F & B training department portion of RAMP. Performs annual evaluations for Training team members. Attends weekly leadership meetings.

Education:
College degree in F&B Administration/Management, Communication, Human Organization or related field preferred.

Experience:
Minimum of 4 years Food & Beverage Supervisory and/or Training experience required. Knowledge of adult learning theories, group processing skills, gap analysis skills, evaluation techniques, problem solving and advanced questioning skills required. Training design skills required.

Abilities:
Must be congenial and have neat, professional appearance with good personal hygiene. Must be reliable and conscientious. Must possess the ability to interact (in English) with guests, co-workers and supervisory staff. Excellent interpersonal, customer service, leadership, communication, team building and problem solving skills are required. Must be accurate and detail oriented. Must be able to initiate and engage in conversation in a professional and friendly manner. Must be able to simultaneously handle multiple tasks, and situations with demanding and/or unsatisfied customers. Must be able to work any shift and able to work more than 10 hours a shift when required. Must be able to read, write, speak and understand English. Have proficiency in Microsoft Word, Excel, Power Point and Office, as well as Point of Sales systems (i.e. Micros, Infogenesis)

Required Work Cards:
Alcohol Awareness Card and Clark County Heath Card

Apply Online (https://harrahs.hodesiq.com/careers/apply_online_1.asp?LocID=41&JobID=1391361&User_ID=)