Retail Sales Associate

Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

May be assigned to work in any retail outlet. Assists customers in purchasing merchandise. Provides accurate information regarding outlet merchandise. May advise customers as to current fashions, style of garments to suit age and figure and coordination of accessories with apparel. Receives packages and boxes of various sizes. Marks prices on merchandise as directed. Maintains accurate accounting of change bank utilized for giving change, refunds, etc. Maintains neatness of work area and ensures merchandise is displayed in proper area.

Excellent customer services skills. Pleasant, poised personality. Experience in a retail environment preferred. Working knowledge of either gift shop/boutique items.

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