NCM Air Program Coordinator

Come Do Your Best Work Here!

Harrah's Entertainment, Inc. is the world's largest provider of branded casino entertainment. Since its beginning in Reno, Nevada 67 years ago, Harrah's has grown through development of new properties, expansions and acquisitions. On June 13, 2005, Harrah's Entertainment acquired Caesars Entertainment, Inc. and now owns or manages through various subsidiaries more than 40 casinos in three countries, primarily under the Harrah's, Caesars and Horseshoe brand names. With nearly 4 million square feet of casino space, more than 40,000 hotel rooms and nearly 100,000 employees, the Harrah's portfolio is the most diverse in the gaming industry. Harrah's Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership.

The Harrah’s Mid-South Region consists of three properties:

Harrah’s Casino Resort: Grand Opening May 23, 2008 (Formerly Grand Casino), Harrah’s Casino Resort is northern Mississippi’s most complete destination resort, 20 minutes from the Memphis International Airport, and centrally located among many of the South’s most popular travel attractions. The largest gaming resort between Las Vegas and Atlantic City, Grand Casino Resort spans over 2,000 acres, featuring three elegant hotels with wireless Internet availability surrounding The Links at Cottonwoods, an 18-hole Hale Irwin-designed championship golf course. Popular amenities include indoor and outdoor swimming pools; Bellissimo Spa, a world-class spa and salon; Web TV; Willows, best-in-class sport shooting facility; tennis court; an expansive RV resort; six diverse restaurants/cafés; Kids Quest children’s adventure center and teen arcade; 2,400-seat showroom/event center; 140,000 square-foot casino and 40,000 square feet in meeting/convention/banquet facilities.

Horseshoe Casino & Hotel Tunica: Opened on February 13, 1995. The property features 245,000 Square Feet, including a 14-floor all-suite hotel tower. Gaming Area, Restaurants, Entertainment Venue and Hotel Lobby are all conveniently located on the first floor.

Sheraton Casino: Home of the “Hot Spot” opened August 1, 1994, at Casino Center in Northern Tunica County, Mississippi, just 12 miles from Tennessee state line at Casino Center off Highway 61. The 92,000 square-foot casino features 33,000 square feet of gaming space. The Sheraton hotel experience offers the only all suite hotel in Tunica. The casino and hotel also hosts three restaurants, a snack shop, a pampering fitness center and a gift shop. At Sheraton Casino & Hotel you get more bang for your buck…Guaranteed!

Job Summary: Under direct supervision from the NCM Customer Service and Operations Supervisor, performs a variety of functions relative to the development of charter flights and splinter business.

Qualifications: Two to three years in gaming, marketing, hotel or public relations preferred. Excellent interpersonal, communication, team building, and problem solving skills are required. Experience with casino tour, travel, and junket programs preferred. Must be computer literate with software systems to include all Microsoft Office applications. Knowledge of AS400 hotel reservation system and CMS/Winet system a plus.

Essential Job Functions: Under direct supervision from the National Casino Marketing Supervisor of Customer Service and Operations, this position performs a variety of functions relating to the development of National Casino Marketing operations including charter flights and splinter business. Responsible for the complete functions related to an assigned flight including but not limited to: maintaining a close tie with the Junket Representatives/Branch Offices involved with the flight; maintaining passenger load counts; input of rooming list and flight manifest; generates and/or researches total reward accounts for all passengers; generates CMS group for tracking the play for each flight, and produces and compiles all required information for flight welcome packets. Follows guidelines for complimentary airfare by assessing patrons' play status. Assigns customer the correct VIP amenity level and food comp level based on the customer’s play. Adheres to all DOT, FAA regulations for charter operations. Maintaisn confidentiality of sensitive material. Must be able to meet the department standards, attendance guidelines and adhere to departmental and company policies.

Physical, Mental & Environmental Demands: Must be able to move in and around quickly on the casino floor. Must be willing as needed to visit the local airports in which NCM Harrah’s schedules flight arrivals and departures. Must be able to respond calmly and handle many customer demands in a fast paced environment. Must be able to bend, stoop, crouch, kneel, twist, and balance. Must be able to stand and walk for long periods. Must be able to respond to visual and aural cues. Must be able to tolerate areas containing secondary smoke. Able to handle more than one function at a time by being well organized and pay attention to details. Able to work the following equipment: computer, telephones, copier, 10 key adding machine, fax, typewriter. Must have manual dexterity to operate the computer and necessary office equipment.

Reports To: National Casino Marketing Customer Service and Operations Supervisor

Harrah’s Reserves the right to make changes to this job description whenever necessary.

Harrah’s Entertainment, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Apply Online (https://harrahs.hodesiq.com/careers/apply_online_1.asp?LocID=49&JobID=1388591&User_ID=)