Manager Special Events/Promotions

Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Recommends and implements change to improve overall employee and guest satisfaction. Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results. Establishes and endorses the business objectives, ethics and values of Harrah’s Entertainment Inc. in accordance with the Code of Commitment.

Manages all projects and programs related to promotions & special events. Assists in the development, planning, implementation and execution of Special Events and promotions at the property. Responsible for the development of promotional design and strategy. Continuously evaluates performance of all existing promotions, refining where necessary, to maximize revenues. Assists in creating new promotion pipeline to allow for ease of installation when needed. Ensures effective execution of programs targeted to existing and new customers. Ensures timely and effective communication of promotional programs to property operating departments. Maintains, implements and develops the operational budget for the Promotions & Special Events area. Participates with the director in developing and maintaining policies, procedures and standards to support business objectives. Ensures outstanding customer service delivery in alignment with company and department goals outlined in CSA. Maintains regulatory compliance and integrity in the operation within the scope of responsibility. Serves as the property representative to Corporate regarding promotional efforts; stays abreast of and communicates best-demonstrated practices/promotions within the Company. Acts as SuperUser of Enterprise Promotions System. Ensures accurate system set-up for all Enterprise promotions. Coordinates with property Information Technology to ensure accuracy of set-up for all non-Enterprise promotions. Keeps abreast of new technology, and makes recommendations for advanced technological solutions to maximize both operational efficiencies and revenues. Maintains awareness of changes in the marketplace that may impact the nature of events planned at the facility. Acts as a liaison with all Harrah’s Atlantic City properties to ensure that all promotions for Atlantic City Operations leverage on success of others in order to maximize overall revenue for Atlantic City Operations. Responsible for the acceptance, inventory, assignment for distribution or reconciliation of coupons which are ultimately considered in the calculation of gross revenue. Works with advertising and Public Relations to ensure the public is informed of events.

College degree or equivalent work experience. Minimum five years experience in related field. Strong analytical, project planning, customer service and leadership skills. Strong organizational skills and attention to detail. Ability to read and write English fluently and to communicate effectively, both verbally and in writing. Proficient in Microsoft Office software. Must be able to obtain an NJ Casino Employee License.

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