Restuarant Host/ess - House of Blues

Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.
Greets guests in restaurant with a smile and pleasant greeting. Seats guests in a courteous and friendly manner, rotating stations to keep service even and efficient. Responsible for maintaining all established service standards. Adheres to department and hotel policies. Relays any guest compliments and complaints to the appropriate Restaurant Supervisor. Participates in quarterly training and new hire training if applicable. Ensures that work area is clean and sanitary in accordance with the city and state health department codes. Knows sanitation guidelines. Responsible for providing excellence in service.

High School Diploma or equivalent preferred. Friendly, pleasant and courteous manner and some exposure to Restaurant Service Operations

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