Spa Director

***Pending CCC Approval***

Qua Baths & Spa is modeled after the renowned Qua Baths & Spa at Caesars Palace in Las Vegas. The stylish new spa features an immersive atmosphere including lavish Roman Baths; an exceptional array of skin treatments and therapeutic massages. The 16,000 square foot spa features 14 treatment rooms, including a Couples Studio, two wet rooms providing Vichy hydrotherapy, eight dry treatment rooms and three facial/multi-purpose rooms. Three Roman Baths in both the men's and women's areas draw guests in for soothing soaks, while a Cedar Wood Sauna and Herbal Steam Room, draped with a misty infusion of fresh aromatic herbs, also provide an oasis of relaxation. The Fitness Center features cardiovascular equipment outfitted with cardio theater and plasma screens, as well as a strength area with a multi-functional workout station and free weights.

Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a dynamic and positive leader while fostering teamwork, employee morale, motivation and open communication. Demonstrates leadership skills in determining a vision, and aligning and inspiring the team to achieve that vision. Provides opportunities for development and continuing education of Spa team members in new spa techniques. Promotes and endorse the business objectives, ethics and values of Harrah’s Entertainment Inc. in accordance with the Code of Commitment
Responsible for ensuring the success of a world-class Spa. Directs the daily operations of the Spa, Pool, Beach and associated Retail at Caesars Atlantic City. Oversees all facets of the operation including all personnel assignments within each area. Acts as an industry leader in the development of new and innovative spa services and treatments. Maintains a close working relationship with other departmental leaders in order to promote sales and ensure the efficient operation of the facility as well as total guest satisfaction. Partners with casino marketing, property and regional marketing, and advertising to effectively promote the facility and build a loyal, diverse customer base. Maintains retail operations including inventories, product lines, and overall appearance. Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results. Prepares annual budgets and review profit and loss statements on a monthly basis to ensure the fiscal health of the operation and adherence to budgetary requirements. Monitors and maintains labor and productivity levels and make all necessary adjustments according to overall market and property business levels. Develops and maintains qualified management and hourly support staff as well as external vendor relationships. Ensures that team members clearly understand and are held accountable for their performance expectations, including preparation of annual reviews and compensation recommendations. Acts as a role model and coach to team members while developing employees using a consistent, approachable demeanor to ensure employee satisfaction and retention. Provides appropriate recognition and reward to individuals and teams when consistent superior performance is attained. Maintains concise and accurate records in accordance with company policies and procedures. Ensures that all Spa services and supplies are consistent in quality and comply with Caesars’ standards. Ensures proper maintenance of the building, grounds and equipment.

B.A./B.S. in related field preferred or comparable experience. Minimum 4-6 years spa operations experience in high revenue and high volume hotel or resort. Previous experience in the design and/or development of a new facility preferred. Ability to perform at the highest levels under stress. Strong organizational and multi-tasking skills required. Excellent communication, interpersonal, and customer service skills, as well as the ability to direct and manage people.

Apply Online (https://harrahs.hodesiq.com/careers/apply_online_1.asp?LocID=40&JobID=1377272&User_ID=)