Casino news source: USA Today - http://blogs.usatoday.com
Guess which Vegas hotel is tops in a new survey ...
HotsheetwynnxlargeIt's Wynn Las Vegas, according to the latest Market Metrix survey of 35,000 consumers in the second quarter of this year. While Wynn hit the jackpot in Vegas, the Borgata Hotel Casino and Spa earned the most raves in Atlantic City.
Walt Disney World resorts ranked No. 1 in hotel customer satisfaction, the survey says, followed by Homewood Suites by Hilton.
Overall, hotel guests are far more satisfied than airline customers. The survey says consumer satisfaction with hotels is at near record levels.
But hotels are reducing staff, and this year, satisfaction with luxury hotels is down 1.5% from 2006, says Jonathan Barsky, Market Metrix chairman. "People are reporting that they’re feeling less pampered" and important, he says.
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