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A Great Hotel
03/20/2010For visitors traveling on a budget, hotel favorita is the one of the best choices. the room was on the small side but was kept very clean. the staff were ...
For visitors traveling on a budget, Hotel Favorita is the one of the best choices. The room was on the small side but was kept very clean. The staff were very helpful. Many of them spoke very good English, and I experienced nothing short of good customer service during my stay there. The hotel has a bar available to guests as well as a courtesy breakfast. There wasn't a restaurant, but the staff were happy to recommend restaurants nearby. Overall, I was very pleased with my stay at this hotel, and if I go back, I would stay there again.
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Disgusting service, rude staff, terrible response.
07/16/2009We had our room broken into. the safe ripped from the wall. the hotel staff did not want to call police. would not reimburse us. we were told that there ...
We had our room broken into. The safe ripped from the wall. The hotel staff did not want to call police. Would not reimburse us. We were told that there was insurance, but that it covered the contents of the safe. As the safe was stolen, they could not prove it was broken into so would not pay. We were made to feel like it was our fault. We told reception 2 times before they could even be bothered to come and look. After 2 days and talking to many staff about the problem the manager finally talked to me. If I was managing a hotel, I would be very concerned that there had been a robery. Not this manager, not this hotel. He told me with great certainty that it was impossible for someone to walk out carrying the safe, yet he could not produce the safe or the contents. Finally after the pomise of calling police several times, the police were finally called (2.5 days after the event). The cleaner even cleaned the crime scene after the robbery. What a terrible hotel and terrible management. Then as a token of apology (probably to stop me complaining) the manager offered a voucher for 2 days free accomodation. He told me I could collect it on checking out. When I picked up the voucher, adding insult to injury, it was only 1 day, not 2 days as promised. Never have I been treated like this. If you stay in this hotel, do not leave anything in your room, even in the safe. They magically vanish into thin air as "they cant get past the front door" according to the manager. I have since emailed multiple times to the head office for the chain, after several days, still no response. Disgusting.
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Great place
05/17/2009The front desk was very friendly and helpful. the room clean and of a decent size. the area , where the hotel is located, is conveniently located near a shopping area ...
The front desk was very friendly and helpful. The room clean and of a decent size. The area , where the hotel is located, is conveniently located near a shopping area Favoritenstrassen . It is close to the public transportation system. We were very pleased with this hotel and would recommend it.
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