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Ruined Wedding Day
06/15/2009Everything from the reception room to the honeymoon suite was a disaster! the floor of the reception room was filthy, there was stuff hanging from the ceiling and flies where ...
Everything from the reception room to the honeymoon suite was a disaster! The floor of the reception room was filthy, there was stuff hanging from the ceiling and flies where everywhere. The food catered by the hotel's restaurant was barely eatable (except to the flies which were on everything). It was awful! Afterword, when we went down to the restaurant to eat dinner and there were dead flies on the tables, the waitress ignored us most of the time even tho we were the only people there and no surprise, when the food came it looked like it had been sitting under a heat lamp for a few days. It got worse when later, in our suite, the room actually flooded with toilet water the first time the toilet was flushed. We called the front desk and it took one of the staff 20 minutes to even come to look at the mess. We then had our room downgraded to a regular room and after seeing it we decided we wanted to go somewhere else but were told that we would not get a refund for the room (later found out that was a lie) so we decided to stay in the reg room and not be out all our money. The bed in that room was very hard and uncomfortable the bed spread was old and stained and the curtain on the window didn't even close all the way. When we finally got to talk to the manager about all of this she was incredibly rude and unprofessional and accused us of lying so we could get a refund. We even contacted Best Westerns customer relations about it but they weren't helpful either. I do not recommend this hotel to anyone!
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Don't stay here
05/13/2009We made reservations for four nights and left after staying two nights. the bathroom door would not shut. there were no tissues or toilet paper. we could not connect to ...
We made reservations for four nights and left after staying two nights. The bathroom door would not shut. There were no tissues or toilet paper. We could not connect to the Internet which was really important to us for my wife's job. The clerk at the front desk told us to call a technician (she provided a number). We did not feel it was our job to contact a computer technician (the clerk never did say who would be paying the bill). When we checked into another hotel, there was no problem connecting to the wireless Internet there. The clerk was unsympathetic about the situation (she said if she called the computer technician, she would be fired). The food in the restaurant was poor (cold hash browns, rock-hard biscuits, and cold scrambled eggs on the breakfast buffet). This motel is not your typical Best Western by any means, and we would not recommend anyone stay here.
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Not a Best Best Western
10/15/2008The first problem (but not the last) was when i attempted to check in. the front desk was unable to find my reservation. i showed them a copy of my ...
The first problem (but not the last) was when I attempted to check in. The front desk was unable to find my reservation. I showed them a copy of my online travel website and after about 20 minutes of chaos they agreed I did indeed have a reservation. Checking into our room, we noted that the paneling was missing on the counter underneath the bathroom sink. When my wife attempted to turn on the bath water the nob came off in her hand! We called the front desk who promised to send someone-no one came. I found a housekeeper in the hallway who did come in and re-attach the bathroom nob. The bath towels were thin and in several cases spotted with dirt. The cleaning of the room was also haphazard left dirt in the bathroom and on the rug. On the last day I called the front desk for a wake up call in the morning-no call. When checking out, I asked why no call. The clerk shrugged and said they had forgotten. No apology, nothing. This was the worst Best Western we have ever stayed at
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Stay Here!
08/09/2007This was definately worth the $* a night! the pool was indoors and the area was very clean and still looked brandnew! the only problem we had was that our room ...
This was definately worth the $* a night! The pool was indoors and the area was very clean and still looked brandnew! The only problem we had was that our room was not cleaned one day, other than that a great family place to stay! It also has a wonderful lounge and resturaunt. The meals on the menu priced from $6 to $19(for steak) so very affordable and they would bring it to the room or the pool area if you were not in the resturaunt or the dinning area was going to close.
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