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No maid service!
03/07/2011Arriving late, we used the "do not disturb" sign to sleep-in the next morning. when we left the next morning, about 11:30am, the housekeeping cart was ...
Arriving late, we used the "do not disturb" sign to sleep-in the next morning. When we left the next morning, about 11:30am, the housekeeping cart was down the hall. When we returned - late in the evening - the room had not been cleaned - no towels! When I called the desk, they were not very nice and had only pool towels left - which was fine - but no customer service skills in use. When I went to get the towels, I was told we didn't get maid service because we had the do not disturb sign on the door. It would have been nice if we had known there was a deadline to remove the do not disturb sign. The front desk clerk on checkout also demonstrated the same lack of customer service skills. On a positive note the room was large, relatvely clean and a good value for $*/night - if you don't mind the level of customer service.
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Great Hotel.
06/28/2010This hotel beats most hotels in dayton. clean. fresh new smell. nice breakfast. friendly staff. love this place. came with a soccer team. very quiet and nice large ...
This hotel beats MOST hotels in Dayton. Clean. Fresh NEW Smell. Nice Breakfast. Friendly Staff. Love this place. Came with a soccer Team. Very Quiet and Nice LARGE Rooms
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Truly Awful
01/13/2010Let's start with the worst. discovered a pile of doggie doo-doo behind a chair in the room! terrible screw-up in the billing, and it took weeks to ...
Let's start with the worst. Discovered a pile of doggie doo-doo behind a chair in the room! Terrible screw-up in the billing, and it took weeks to get it straightened out. The manager is 100% AWOL - never there. Finally had to resort to disputing the bill with the credit card company, who sided with me and refunded the erroneous charge. The worst experience I've had in 40+ years of travel. Never again!
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Decent
01/02/2010If you are going to the air force museum as your primary goal, this is the place. room quality was good and it was clean, but there was about a ...
If you are going to the Air Force Museum as your primary goal, this is the place. Room quality was good and it was clean, but there was about a 2" gap between the door and the floor. Staff was there and was friendly, but it might be good not to have people work 21 of 24 hours. I may consider coming back when there is more happening around within walking distance. There is plenty up Wright Brothers Parkway, but this needs something.
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good experience
06/14/2009This is a new hotel so everything in the room is in like new condition. the complimentary breakfast is very good and includes hot items. i was assigned to a ...
This is a new hotel so everything in the room is in like new condition. The complimentary breakfast is very good and includes hot items. I was assigned to a room by the ice machine, and wouldn't take it. I was moved to a quieter room. (I assume all hotels try to get rid of these bad rooms first -- a good reason to check in early)
