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Don't stay here - MAJOR Theft Problem
06/28/2010My parents stayed here for 2 nights and departed this morning (6/28/2010). the first night, their truck was broken into in the double tree parking garage. ...
My parents stayed here for 2 nights and departed this morning (6/28/2010). The first night, their truck was broken into in the Double Tree parking garage. The thief used a tool to punch a hole in the lock (didn't break a window, just a one-inch hole by the lock) and stole numerous items, including their GPS, prescription sunglasses, a birthday gift for my nephew, a bag of clothes, books, and their registration & insurance cards. All of these items were locked in the truck's lockbox and out of sight...but they were parked next to the stairwell door on the 3rd floor. Through the investigating police officer, we learned that not only was another car broken into the SAME night (on the 6th floor), but this is at least the 6th or 7th theft in just the past few weeks. The police believe it's the same guy doing it, always with the hole punched in the lock, and the Double Tree is the ONLY HOTEL in the Birmingham area that this has been happening at. There is NO SECURITY - the security camera holders are empty - and when I spoke with the front desk, they told me that guests park at their own risk. But when your hotel has numerous thefts within just a few weeks' timeframe, you'd think they would do SOMETHING to increase security??? Not at the Double Tree. Here is where it gets worse - not only did this happen, but the front desk people were beyond rude. When I was speaking to one woman, she didn't even say "excuse me" but proceeded to answer a phone call while I was talking mid-sentence. Then, this morning, when my parents got their bill, they were charged $* a night for parking!! (They didn't even park there the 2nd
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Horrible
01/28/2008When i first arrived, i was greeted by the unfriendliest desk clerk i have encountered in a long time. i had reserved a non-smoking room but when i arrived ...
When I first arrived, I was greeted by the UNFRIENDLIEST desk clerk I have encountered in a long time. I had reserved a non-smoking room but when I arrived to my room, as soon as I opened the door, the strong smell of cigarrettes surrounded me. When I went back to the front desk, they insisted that it was a non-smoking room and there could be no smoking in that room. I finally convinced someone to check the room. After waiting for approximately 20 minutes, I was given another room.
I will never stay at this hotel again. -
Enjoyed the Quietness and the convenience
02/19/2007I really enjoyed being at this hotel. it felt safe being there. i would have personally trained some of the staff on having great pr skills if i had the ...
I really enjoyed being at this hotel. It felt safe being there. I would have personally trained some of the staff on having great PR skills if I had the time. However, I love the beds and the Cookies are marvelous! The hotel has beautiful room decore and the beds are so ""comfy"". I slept like a baby.. I enjoyed the shuttle service to the hospital as well. Thanks to those people at Doubletree that went out of their way to be hospitable while I was there. :0)
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Great Experience
11/10/2006A nice, clean hotel convenient to downtown with a starbucks across the street. very friendly staff!
a nice, clean hotel convenient to downtown with a Starbucks across the street. Very friendly staff!
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