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Okay hotel, horrible customer service
03/19/2011We checked in for a 4 day mini-getaway because we love charlottesville. i was traveling with my 2 teenaged sons so of course i requested a room with 2 ...
We checked in for a 4 day mini-getaway because we love Charlottesville. I was traveling with my 2 teenaged sons so of course I requested a room with 2 double beds, non-smoking. Got to the Doubletree and they had made a mistake and put us on a smoking floor, iin a room with one king for the 3 of us! Well, mistakes happen. But they refused to change our room-- even though I pointed out I was with 2 teenagers who wouldn't want to share a bed with their mom. I refused to stay. They said they would charge me for the first night anyway, because I hadn't canceled by the cancellation deadline. Luckily I had used my amex. Amex took care of it and did not pay the Doubletree. I would not try here again. We went to the C-ville Omni which was more money, but MUCH nicer.
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definitely a pleasant hotel
07/05/2010Finding this hotel was slightly complicated, but, once there, you will find it extremely pleasant. staff are friendly, helpful, and good-spirited. we stayed at a point when a storm ...
Finding this hotel was slightly complicated, but, once there, you will find it extremely pleasant. Staff are friendly, helpful, and good-spirited. We stayed at a point when a storm had disrupted the cities power in many places and their "keymaker" wasn't working. Everyone had to have a staff person accompany them to their room. Even under duress, front desk people were polite, apologetic, understanding. Food was remarkably good... a cut above. Stayed on the executive floor -- close to the Grove Park Inn (Asheville) level of service and accommodation. Recommend it with no hesitation at all. We will be back.
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Double-Tree Charlottesvile, VA
05/24/2010Booked a non-smoking room through travel online and was told upon check-in that none was available because i booked throught a third pary and they only could offer ...
Booked a non-smoking room through Travel online and was told upon check-in that none was available because I booked throught a third pary and they only could offer me a smoking room. Called Travel online after staying one night and they got the room changed for the second nigh. When I checked in to the new room they gave me the keys to a room that was already occupied! Finallly got it straiightned out and checked into a non-smoking room. One of the elevators was also out of service for the betterr part of a day. The staff while pleasant enough was inept.
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Great Place to stay if you're visiting Charlottesville
09/02/2009Outstanding service and really nice staff. everyone was very helpful. great workout and swimming facilities and the dining is pretty good. the rooms were excellent and very modern as well. ...
Outstanding service and really nice staff. Everyone was very helpful. Great workout and swimming facilities and the dining is pretty good. The rooms were excellent and very modern as well. For the price, this was a great deal.
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Very Comfortable Beds
02/09/2008Stayed here when visiting family in the area and would stay here again in a heartbeat. got an excellent rate for a really good hotel room. the beds were amazingly ...
Stayed here when visiting family in the area and would stay here again in a heartbeat. Got an excellent rate for a really good hotel room. The beds were amazingly comfortable, the room was clean, furniture was nice, etc. The staff was very quick when we called down requesting more towels and the room service that was requested for seven thirty arrived exactly at seven thirty. This hotel is a very nice hotel, and I highly reccomend it to anyone looking for a hotel in the Charlottesville area.
