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Important Hotel Information
- Please be advised the property is no longer serving lunch in Cafe Luxx - only in-room dining.
Doubletree Suites by Hilton Minneapolis
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from $79.20 USD
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Reviews
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Special occasion ruined by poor customer service
09/25/2010I booked a whirlpool suite for a special occasion through the travel agency and at check in, i learned i was put in a smoking suite instead of a non- ...
I booked a whirlpool suite for a special occasion through the travel agency and at check in, I learned I was put in a smoking suite instead of a non-smoking suite. They did change my room to a non-smoking suite. However, upon arrival to the room, I found I was placed into a suite without a whirlpool. Calling their careline, it was explained that since I booked through a travel agency, I was not guaranteed a whirlpool room (despite what my confirmation e-mail indicated). They further explained that they bump travel agency customers out of specialty rooms in favor of those who book through their website. So, when explained that I had specifically booked the whirlpool suite for a special occasion and I would like to have the room for which I had paid, they told me there was nothing that could be done either in terms of adjusting my room or compensating me for the difference in cost because I had booked through the travel agency. Poor customer service, Doubletree.
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not a suite
06/07/2010This is not an all suite hotel. i don't know if they have some suites here, but the room i had, definitely was not. it was simply a ( ...
this is not an ALL SUITE hotel. i don't know if they have some suites here, but the room i had, definitely was not. it was simply a (nice) standard room. my friends and i picked this hotel primarily based on the idea that it was a suite so we would have more room to dress, get ready, etc. this was one large room. nothing seperating the bed area from the "living room" area, and only one sink inside the bathroom.. quite inconvienant.
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Wouldn't Stay Again
03/30/2010Quick review: $* per car to park in a tiny parking garage that likely won't have room for your car after early evening. room not fully clean, (hard not ...
Quick Review: $* per car to park in a tiny parking garage that likely won't have room for your car after early evening. Room not fully clean, (hard not to miss the giant strands of hair sticking out of the light switch!), sofabed is like sleeping on a rock, Wifi and wired internet access will cost you $* a day. Thermostat was set at 73.5 degrees and wouldn't cool down no matter how hard we tried. We barely slept thanks to the bachelorette party one night and the group of club hoppers who crashed the next night and woke up our baby who then wouldn't go back to sleep. Was supposed to get robes as part of the room but didn't. The bathroom is tiny, and so were the beds. The beds were pretty comfortable minus sweating half to death. The ice machine on our floor was broken also. For a hotel that thinks they can charge so much for everything ($20 bottle of wine, $3 cans of pop, $* bottles of water all in room) I can't say that any of it was worth it. We would definitely not go back here again, nor recommend that anyone else do either.
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2 day stay in March
03/29/2010Had a very difficult experience at this hotel. it took over 1 hour to have our room ready when we checked in. we were complimented with a cafe/room service ...
had a very difficult experience at this hotel. It took over 1 hour to have our room ready when we checked in. We were complimented with a cafe/room service gift certificate but when we tried to use it, the room service staff said they could not serve us due to staffing problems. After confronting the front desk about this, they agreed at my request to take it off our bill. However, upon our departure early the next morning, the bill that was slipped under our door did not have the full deduction made. Also, upon finally getting into our room, there were perishable items in the refrigerator which had not been removed.
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Good price, clean, and convenient
09/17/2009This hotel was perfect for my labor day weekend stay. it was clean, quiet, and located within walking distance of macy's, target, and many restaurants and bars. i had ...
This hotel was perfect for my Labor Day weekend stay. It was clean, quiet, and located within walking distance of Macy's, Target, and many restaurants and bars. I had never been to Minneapolis and this was a great hotel.
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