Reviews

• Eastern & Oriental - The Grand Dame of Penang

  Submitted on: 04/08/2009

  This place is truly ""grand."" you feel as though you have gone back in time to the 1920's but with the modern ammenities situated so that they ...

  This place is truly ""grand."" You feel as though you have gone back in time to the 1920's but with the modern ammenities situated so that they do not detract from the ambience or look grossly out of place. The pool is nostalgic so not a giant water park type. The hotel is right on the water but there is no beach front access so not a good choice if you are after beach activity from your hotel. Evening dining in the dining hall (if you did not go to one of the specialty lounges/restaurants) kind of reminded me of the movie ""Dirty Dancing"" in that people dressed nicely but casually, listened to music while dining and the waiters wore formal attire and served wine/champaigne. It was an elegant atmosphere but yet very child friendly in the food offered and staff attitudes. The evening buffet was so wonderful! Our room was on the ground floor with French doors opening up to the garden area which had some lawn furniture and then it only took about 20 steps to be standing at the edge of the pool. Customer service was probably the best we've ever had. I think that I booked the room online, last minute through Agoda.com. Anyhow, when we arrived, they had no notification of our room or the special rate. Customer service was so good that I never found out what happened (actually suspect it was even my fault) and we were immediately set up in their last available room and given the rate that I said I'd booked the room at (a rate seriously below their normal rate for that room). Classy, historic, cool hotel with great staff & food. I hope to get to stay there again.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
  • Dining
  • Pool
  • Activities
  • BusinessCenter
  • KidFriendliness
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• Old Time Charm

  Submitted on: 05/30/2006

  The suite i stayed at is spacious, nicely decorated with old fashion furniture together with modern day amenities in the bathroom. i enjoyed the stay and the hospitality of the ...

  The suite I stayed at is spacious, nicely decorated with old fashion furniture together with modern day amenities in the bathroom. I enjoyed the stay and the hospitality of the staff and would definitely make a point to stay at it when I visit Penang again.

  • Room Quality
  • Staff And Service
  • Dining
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