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Grandstay Residential Suites
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from $84.90 USD
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Reviews
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Unhappy
08/23/2010I booked through travelocity, prepaid for a regular queen room but that is not what i got. i received a handicapped room. unless you are handicapped this room is not ...
I booked through Travelocity, prepaid for a regular queen room BUT that is not what I got. I received a handicapped room. Unless you are handicapped this room is not convenient. I did complain and was told that no other rooms were available and I could go elsewhere if I wanted. The next day I asked a new employee to change my room. She said rooms were available BUT I would have to move all my things out of the room by 11AM for cleaning and I would not be able to move into a new room until after 3PM. I found this to be very unreasonable. I felt the staff did not care about their guests comfort at all. If I would not have lost money by moving to another hotel I would have obtained other lodging. I cannot recommend this hotel.
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Nice Hotel
09/03/2009Hotel was very nice, and clean. we like suites and this was the pefect hotel for our visit. staff was very friendly.
Hotel was very nice, and clean. We like suites and this was the pefect hotel for our visit. Staff was very friendly.
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Great place to stay
08/14/2009I would definitely recommend this hotel. we stayed in a suite with 2 separate bedrooms and a central living area 'with a complete kitchen', and it couldn't have been ...
I would definitely recommend this hotel. We stayed in a suite with 2 separate bedrooms and a central living area 'with a complete kitchen', and it couldn't have been more comfortable, at a very reasonable price. There were a variety of breakfast choices, and the location is very convenient. We have stayed there twice and will do so again.
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Aviod at all costs!!!!!
03/17/2009This was one the worse experiences i have ever had! staff was very unfriendly and rude. there is a bell to ring to get staff attention but they become angry ...
This was one the worse experiences I have ever had! Staff was very unfriendly and rude. There is a bell to ring to get staff attention but they become angry when you rang the bell for assistance...but they are never at the desk. I overheard the front desk staff and housekeeping making racial jokes and making fun of African Americans. This is not acceptable in the hospitality industry. My room smelled like cigarette smoke and was extremely dirty. The toilet was not clean and the bed blanket was soiled. There were dirty dishes in the dishwasher. The manager was a complete jerk and was not interested in solving problems only ""defending"" his staff (as he put it) when I complained. You will have a better experience sleeping on a sidewalk.
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Very Pleasant
11/09/2007I had a wonderful stay here! the room was very cleand and very nice. i was very excited that they had a dvd player, we watched movies all night! also ...
I had a wonderful stay here! The room was very cleand and very nice. I was very excited that they had a dvd player, we watched movies all night! Also it was extremely nice to have a kitchen right there and also Old Chicago. The pool room was very nice and clean. My entire stay was better than expected. It was great. I definately recommend this to anyone that needs a GREAT place to stay.
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