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Hampton Inn Concord/kannapolis
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from $101.15 USD
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11/19/2009I have settled on hampton inns as good, clean and moderately priced places to stay for many of our family trips. more often than not, they do a great job ...
I have settled on Hampton Inns as good, clean and moderately priced places to stay for many of our family trips. More often than not, they do a great job at what they do, but this hotel was a disappointment. Nothing horrible, but consistent signs throughout the hotel that the management and staff aren't paying attention or living up to the chain's standards. It started at checkout, when I waited a long time behind one couple at registration as the two employees behind the counter chatted with them. No "we'll be right with you" or acknowledgment that I was standing there. From the conversation, there clearly was no problem with the couple's registration, just a decision by both employees to let me wait while they chatted. Also, one of the clerks apparently had eaten a bad burrito or something, as she repeatedly moaned, grimaced, and grabbed her midsection. After check-in, I went to fill my room's ice bucket and found the ice machine on my floor with an "out of order" note taped to the front. The note directed me up a floor to get ice. That machine worked, but right next to it, the drink machine was also out of order. I checked later during my two-day stay and found other similar signs on machines throughout the hotel. And nothing seemed to be getting fixed. In my bathroom, housekeeping failed to leave the usual hotel shampoo. They also left the in-room coffeepot dirty after Day 1 and left breakfast dishes -- including a half-full glass of orange juice -- when they "cleaned" the room.
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