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EXCELLENT EXPERIENCE !
09/28/2010We have stayed in this hotel twice, and it is exactly the right place to spend time, for a family! everyone from the housekeeping staff to the front desk could ...
We have stayed in this hotel twice, and it is exactly the right place to spend time, for a family! Everyone from the housekeeping staff to the front desk could not have been more helpful, or nicer, and the amenities, from the indoor pool to the wonderful restaurant, are superb. I would certainly recommend this hotel to everyone I know !
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Great Service at a Reasonable Price
05/07/2010Staff was courteous and very helpful. every request was taken care of in a friendly, professional manner.l the room was in great condition, clean and neat. the food in ...
Staff was courteous and very helpful. Every request was taken care of in a friendly, professional manner.l The room was in great condition, clean and neat. The food in the restaurant was excellent and the wait staff were wonderful. I highly recommend this hotel. It was a fabulous experience.
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The best hotel stay we ever had!
05/05/2007I am a frequent traveler. very rarely do you actually get top notch service. the staff was wonderfull, they anticipated every need i had. i was treated like family there. ...
I am a frequent traveler. Very rarely do you actually get top notch service. The staff was wonderfull, they anticipated every need I had. I was treated like family there. This hotel was so clean..I was there with a large group for a function this time, but every single one of us had the same expierence..We even took time to speak with the manager to show our appreciation on the service we recieved from booking our reservation, check-in, dining and check out. Our group and my company only use this hotel when in Chicago.
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Terrible Staff
04/09/2007I booked a standard room and the staff took it upon themselves to change my room to a suite, when i tried to get my standard room back non were ...
I booked a standard room and the staff took it upon themselves to change my room to a suite, when I tried to get my standard room back non were available. I tried to contact the mgr upon checkout and was told his wife was in labor & her water broke, I tried to call him several times later & the next week was told again that his wife's water broke & was in labor. How is that possible?That is what I was told. It has been about 2 weeks & I am still waiting to hear from the mgr all I want is the diff refunded, since I did upgrade. I will never stay in this hotel again!!
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Don't stay here!!
04/28/2006They do last minute cancellations. after having rooms booked for over five months, they cancelled all for one of our two night stays. we had 20 rooms booked. just a ...
They do last minute cancellations. After having rooms booked for over five months, they cancelled all for one of our two night stays. We had 20 rooms booked. Just a little bit of a hardship don't you think.
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