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Poor Customer Service
04/06/2009Do not use if you are expecting any transportation service either from the airport or cruise terminal. family stranded at airport over two hours and finally took a cab at ...
Do not use if you are expecting any transportation service either from the Airport or Cruise Terminal. Family stranded at Airport over two hours and finally took a cab at their own expense to the hotel. When returning from our cruise the first van sent was full. We had to call four times to get the van back to the terminal to pick us up!!! Then the van almost wrecked by a trainee driver with no one riding with her. When over one hour had passed (15 minute ride) we were informed to 'just take a cab'.... at our own expense.
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Horrible Inaccurate Information
12/09/2008I booked this hotel and even called the week before to make sure the pool and hot tub were open. i was also told the hotel took pets with a $ ...
I booked this hotel and even called the week before to make sure the pool and hot tub were open. I was also told the hotel took pets with a $50 non-refundable deposit. I called after we left home with our pet and called from the car to book another night. The Sales Director got my call because I was told they didn't accept pets. They also informed me that the pool and hot tub were closed. They refused to give me my money back and I have to get my bank to get it from them. The General Manager and Sales Director both told me they don't advertise any of the above. I gave them the websites that STILL advertise these things. Since I had my pet with me I had to book somewhere else but since I paid, I can certainly leave a review. Be careful for what is advertised on this website. It's not what they have and they keep your money anyway even though they don't have what they advertise.
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Hotel was ok
11/24/2008Hotel was fine. staff was helpful, room was adequate. i think what bothered me most was bed was like sleeping on the floor, very hard. we thought breakfast was included ...
Hotel was fine. Staff was helpful, room was adequate. I think what bothered me most was bed was like sleeping on the floor, very hard. We thought breakfast was included in cost, wasn't and the server was rude and condesending. My husband tried to talk to her to no avail so he went to front desk to speak to mgr. The clerk at the desk was extremely helpful and reduced the cost from $10 ea to $4.95. The food was cold and there was NO signage anywhere that the breakfast was not free. I won't stay again only because of the fact the room was uncomfortable.
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Beautiful, Clean. Will be staying here again soon!
06/19/2008This hotel was perfect. staff was very friendly and helpful. room was spacious and very clean. bed was extremely comfortable and bed linens were immaculate and cozy. bathroom was roomy ...
This hotel was perfect. Staff was very friendly and helpful. Room was spacious and very clean. Bed was extremely comfortable and bed linens were immaculate and cozy. Bathroom was roomy and clean. Could have stayed in shower for hours it felt that good. Plenty of hot water. Value was superb. Will be back soon!
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