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Don't stay at this hotel
09/27/2010The layout of this hotel is convoluted and there are too few staircases leading from the 2nd floor to the ground. i stayed here with my boyfriend, who is a ...
The layout of this hotel is convoluted and there are too few staircases leading from the 2nd floor to the ground. I stayed here with my boyfriend, who is a fireman, and he wondered how this place could be in compliance with the fire code. We probably had the most inconvenient-to-get-to room, and I wondered if the staff was punishing me for booking through Travel Website rather than directly with them, because the hotel appeared to only be about half-full. Also, the few times we had questions for the front desk, they gave us half-answers and didn't seem to care about us. When I checked into the hotel, I was required to give the front desk person my credit card information, in case of incidentals, etc. A few days after leaving, I saw that the hotel had charged my card one dollar. When I called, the girl I spoke to said she would need to ask the manager. Five days went by and no phone call. I called again and this time told them to remove the charge. The boy I spoke to at the front desk said he would take care of it. It's been more than 24 hrs and I still haven't heard back, and the charge has not been removed. I wonder how many people they do this to, figuring the people won't bother to follow up on it. Overall, my impression of this hotel is that the owners and employees don't care about their guests. The location of this hotel is good, but do yourself a favor and stay somewhere else. There are plenty of places just a block or two away.
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Worst hotel of a three week vacation.
10/16/2009Room was dirty, carpet tattered, there was wine cork under the table when i checked in i had not requested a handicapped room but that is what i got, bathroom ...
Room was dirty, carpet tattered, there was wine cork under the table when I checked in I had not requested a handicapped room but that is what I got, bathroom as big as the bedroom with no place to put toilet items, had to sit them on the floor. My worst hotel experience in years.
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Great Location - Hotel was O.K.
09/05/2008The location of this hotel was great - near restaurants, beach, stores, marina, etc., but i wasn't really impressed with the hotel itself. i thought for the money i was ...
The location of this hotel was great - near restaurants, beach, stores, marina, etc., but I wasn't really impressed with the hotel itself. I thought for the money I was spending, I would be in a fabulous place but it wasn't. It was just O.K.
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Great location, bad experience
07/14/2008Expected way more for $* per night. reserved a crib, and were promised one, so we left our pack-n-play at home. but the only extra we found upon arrival ...
Expected WAY more for $* per night. Reserved a crib, and were promised one, so we left our pack-n-play at home. But the only extra we found upon arrival was two bags of stinky, fly-ridden trash in front of our door, apparently forgotten by the chambermaid. So we told the front desk...she apologized and said she'd look into it and contact us. No call, no crib, so we called again later that night, and despite the same assurances, we again received no call and no crib. Our 9-week-old had to sleep in our bed. Thankfully, she didn't suffocate or fall from the bed. So we called again the next morning, and received the same boilerplate reply. We pointed out that they failed to follow up twice, and asked that they do so this time so that we could make other arrangements if they couldn't supply us with a crib as promised. Astonishingly, no call, no crib. The internet kept kicking us off, and we called about that. The maintenance guy was to look into it once he arrived at work...you guessed it.... As for the rooms, very average...they have nothing on Best Western. Cleanliness-two suspended ceiling tiles had water stains right above the bed...kind of pathetic considering the tiles cost about $* a piece, or less in bulk. The toilet was crooked, and had a mismatched seat. The shower curtain was too long, and stayed stuck to the tub floor and never dried there, likely contributing to the musty smell. Greasy walkways from kitchen. Doors between rooms paper thin-treated to a neighbors romp..sounded like she was under our bed! Management just wanted to argue when apprised of shortcomings. Great potential, very poorly managed. I'd rather pay half price and walk 1/4 mile to the ferry!!
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WHAT A DUMP
07/01/2008Internet pics do not capture the filthy mess. rooms stink, literally, beds are old and dingy. tv did not work, bath small even for 1 person let alone 2. false ...
INTERNET PICS DO NOT CAPTURE THE FILTHY MESS. ROOMS STINK, LITERALLY, BEDS ARE OLD AND DINGY. TV DID NOT WORK, BATH SMALL EVEN FOR 1 PERSON LET ALONE 2. FALSE ADVERTISEMENT, NO JACUZZI TUB, NO KING BED, NO BAY VIEW, NO PRIVATE BALCONY. DONT GET STUCK LIKE WE DID. CAUTION.
