Reviews

• ROYAL RIP OFF

  Submitted on: 04/06/2009

  When i checked in, clerk agreed room was pre-paid by online travel website but needed my credit card just in case i charged something to my room or used ...

  When I checked in, clerk agreed room was pre-paid by online travel website BUT needed my credit card JUST IN CASE I charged something to my room or used the telephone. I oblidged....normal...right? Later that night I checked my account & the Hoted debited my account $*!!! I called the front desk & a young lady assured me it was a mistake & she would speak to the manager & reverse th charge. The following morning (checkout) the charge was not removed from my account AND the Hotel refused to do so...said they did not have authorization to do so! Instead, I waited for 30 minutes for a letter from the accountant asking the bank to reverse the charges!!! My bank can do nothing with this letter, the Hotel must reverse the charges. I need your help...thanks

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• Best in Guatemala City

  Submitted on: 06/30/2008

  Inter-continental really goes the extra mile for their customers in guate. in addition to getting all of the major items right (bed, layout, helpful staff etc.), the hotel is ...

  Inter-Continental really goes the extra mile for their customers in Guate. In addition to getting all of the major items right (bed, layout, helpful staff etc.), the hotel is filled with luxurious little touches that made our stay truly exceptional. Almost everyone speaks English, in case you need a phrase book respite. Security is good but not scary, which is important. My teenage track star daughter LOVED the fitness center, which is more like a small, well-equipped club. My only complaint was poor service at the overpriced breakfast buffet - but the buffet is very good. We just had a hard time getting staff attention during breakfast. All in all the hotel provided welcome comfort after weeks of traveling in rural Guatemala.

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• True 5-star

  Submitted on: 12/01/2007

  I do a lot of foreign traveling, and i would have to say that this hotel has been the best one so far. i had a suite which was clean, ...

  I do a lot of foreign traveling, and I would have to say that this hotel has been the best one so far. I had a Suite which was clean, had high speed connection, and everyone was friendly and attentive to my requests. The receptionists were very accommodating and always had a smile. I would highly recommend this to anyone willing to spend the money for a 5-star hotel. It's located in Zona Viva which is the safest area of the city, has restaurants, a mall within walking distance, and banks to exchange money.

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  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
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• Wow... Bravo!!!

  Submitted on: 07/03/2007

  My wife and i had a very nice experince at this hotel!!!

  My Wife and I had a very nice experince at this hotel!!!

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• Convenience at it"s best

  Submitted on: 05/29/2007

  I thought the hotel was great when i first saw the pics, but when i got there the rooms seemed less than picture perfect. i thought everything was great except ...

  I thought the hotel was great when I first saw the pics, but when I got there the rooms seemed less than picture perfect. I thought everything was great except for the rooms.

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  • Dining
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