Reviews

• NO WIRELESS and A DIRTY POOL

  Submitted on: 07/18/2008

  Would not recommned this as a positive experience. the staff need further instruction on the art of hospitality. no wireless - can you believe it in this day and age? we ...

  Would not recommned this as a positive experience. The staff need further instruction on the art of hospitality. No Wireless - can you believe it in this day and age? We checked in on a Sunday afternoon and were kept waiting for our room for 45 minutes as the "International Desk Clerk" said it was not ready. When asked if they were fully booked for that night - the reply was no. I asked if perhaps they should have made an effort to have rooms ready for the reserved guests, and she just shrugged and said "come back iin 20 minutes". We then asked if we could at least use the pool while we waited and she finally agreed to this small request. Well the pool was dirty with floating leaves and some sort of scum on the surface so that was not a pleasant experience. However, the pool maintenance person finally skimmed all the leaves from the pool. In the morning we asked when the pool would open as one of our party wanted a swim before we checked out early - 9am. The morning desk clerk said 8am, so off to the pool only to find it locked and no one available to know when it would open.

  • Room Quality
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  • Staff And Service
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  • Value For Money
  • Security Safety
  • Location
  • Pool
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