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Important Hotel Information
- All Ritz-Carlton Hotels in North America have a smoke-free policy. Guests are permitted to smoke in designated areas outside the building.
Reviews
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Awesome Vacation
03/26/2011I read a lot of reviews both on travel agency and tripadvisor about the ritz in san juan. i paid special attention to the negative ones. most of the negatives ...
I read A LOT of reviews both on Travel Agency and TripAdvisor about the Ritz in San Juan. I paid special attention to the negative ones. Most of the negatives seemed to be from pretentious people who think a bit too much of themselves. I could only agree with one negative and that was the seaweed (brown water) comment I saw. The Ritz San Juan is truly a magnificent place. The service was impeccable, and my family and I were pampered very much. I was told by a trusted friend to expect a little delay from strictly a cultural difference "Island Time vs. Metropolitan Time". But even this was far less then I thought it would be. I could not get over how much the staff wanted to take care of our needs and requests. The food and service were fantastic. I would and do wholeheartedly recommend the Ritz San Juan to anyone including my family and friends. I don't hold the hotel accountable for the seaweed in the ocean adjoining their property as it is a public beach and therefore the responsibility of the community and not the hotel. I wish others would communicate to the local officials about this issue instead of laying this particular issue at the feet of the hotel. However, I did hear that there are certain natural habitats in that area so perhaps the seaweed serves that purpose. If so that's life. I plan to return to the Ritz again. We were very please. Thank you. ABC
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Ritz Carlton San Juan
03/05/2011Though we went on a very busy week ( presidents week). we were still dissapointed in this particular ritz property. we booked a pool view room and were told ...
Though we went on a very busy week ( Presidents week). We were still dissapointed in this particular Ritz property. We booked a pool view room and were told we would get 2 queen beds since our son was with us. We got there and had a room with a king and single chair pullout. We requested a roll out but there was a shortage of them . We did get one and it was adequate. Rooms were not available at the 3 pm check in and hotel was overbooked and they were sending people to other hotels. Our windows were filthy and our pool view was obstructed by a roof line. We spoke to other guests who had booked online and also were not given the room they requested. We have only stayed at 2 other Ritz properties, Key Biscayne and Amelia Island in Florida and they were both beautiful properties with nice rooms. On a positive note, the location is great and the restaurants in the hotel are excellent. Specifically, Il Mulino, though overpriced. Service was great, especially beach staff and they tried very hard to accomodate us. Hot tub was cool many days. In their defense they did credit us a good amount when we left so we appreciated that. Still I would not go there again.Have stayed at the Wyndham in Rio Mar a few times and though it also has gone down a bit service-wise since when it was the Westin, it was a better value than the Ritz.
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Ritz at San Juan
02/21/2011The hotel is just beautifully landscaped and has a lovely beach where you feel like you are wa;king on velvet. service is excellent ,workers are very friendly and extremely ...
The hotel is just beautifully landscaped and has a lovely beach where you feel like you are wa;king on velvet. Service is excellent ,workers are very friendly and extremely helpful. I was a little disappointed by the size of the room. Overall a great place to stay.
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Paradise
09/22/2010I just came back on 9/19/10 after a week stay and i must say that this hotel is beautiful. the staff was very courteous and the grounds were ...
I just came back on 9/19/10 after a week stay and I must say that this hotel is beautiful. The staff was very courteous and the grounds were spotless. We celebrated my daughters 21st birthday and it was wonderful. The casino is open 24/7 and the spa was a true delight for my daughter. The location is close not only to the airport only 5 minutes but you are also near other restaurants and night entertainment as well as other hotels. We walked to other hotels on the Isla Verde strip and by far the Ritz Carlton beats them all by its appearence and its truly a high class and beautiful place. I truly will stay there again. Highly recommend.
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Value Plus . . . !
08/21/2010My family (wife, son - 12, & daughter - 14) vacationed 6 nights, from august 2010, at the ritz carlton, san juan, puerto rico and experienced far more than expected accommodations ...
My family (wife, son - 12, & daughter - 14) vacationed 6 nights, from August 2010, at the Ritz Carlton, San Juan, Puerto Rico and experienced far more than expected accommodations and especially service. It is to note that we typically lodge in three (3) star hotels; this time however having the opportunity to consider a five (5) star via a wonderful last minute relatively affordable package (flight & hotel) through web. From the moment we arrived at the Ritz to our departure, we received outstanding greetings and service from each of the hotel’s service representatives we encountered, despite “it’s their job”. It is understood why one considers higher dollar hotels (for the most part), thereby receiving a high level of respect and in-turn value. We did find the food/drink expense to be unreasonably high, whereby we primarily patronized walking distance eating establishments providing an opportunity to potentially mix with the locals. One example of the outstanding service we received is as follows: at 1:00 am our son became ill; we called the front desk for Pepto Bizmo, whereby the service agent made arrangements for security to open the gift-store, retrieve the medicine, and deliver to our room all in less than 10 minuets. Then our son heaved on the carpet, we called guest services and again is less than 10 minutes staff cleaned the mess; more than pleased we were. The only downside we encountered was my wife had a small issue with the bed firmness, whereby guest services was very accommodating with improving this matter. We highly recommend the Ritz Carlton if ya’l and muster the expense. We may not have the future ability to afford the Ritz on a somewhat frequent basis, but we will certainly save our money to treat ourselves more .
