Reviews

• Short of Expectation

  Submitted on: 08/26/2011

  Based on the advertised description and conversation with staff prior to booking, we opted for two weeks in the penthouse suite for our needs. upon arrival, thinking we were in ...

  Based on the advertised description and conversation with staff prior to booking, we opted for two weeks in the penthouse suite for our needs. Upon arrival, thinking we were in the wrong room, we are told the largest penthouse suite does not have two rooms in addition to other amenities as described, but rather only one bedroom. This is a two star hotel without basic room amenities such as iron or board, coffee maker, ice, etc. that one would expect in a penthouse suite at this caliber of hotel. We found ourselves constantly short of clean dry towels, and the floors are not part of daily cleaning. Although no smoking is the hotel policy, adjacent rooms' perfumes and cigarette smoke pumped into our room through the air system. The customer service afforded by the staff is inconsistent, some very good, most very poor. Do not expect any level of customer service from this hotel. Even being there for two weeks in the only penthouse suite, we were asked daily for our room number and names. The room is nice, not great, no closet, no dresser, no mirror in bedroom.

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