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- This hotel is 100% non-smoking.
Reviews
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This is a lovely, historic grand dame of a hotel
11/15/2011The westin palace is a large, gracious, old historic luxury hotel, very conveniently located near the prado museum. the reception staff was efficient but not warm or friendly. the concierge ...
The Westin Palace is a large, gracious, old historic luxury hotel, very conveniently located near the Prado Museum. The reception staff was efficient but not warm or friendly. The Concierge service was perfunctory at best. Adjacent to the lobby is a beautiful, large atrium,"La Rotonda," with a bar, tables for tea or drinks and cafe- a wonderful place to relax with a cocktail and people-watch. The rooms have been updated with comforable beds and beautiful marble bathrooms. We booked a deluxe room but it was basically a standard room with no view. No pool. Breakfast was not included and is very expensive unless it is included in your package. We ate meals at restaurants outside the hotel. The Westin is a good choice on arrival to recover from jet lag, a safe, comfortable, reliable place to sleep and good place from which to venture out to more affordable, personable and interesting venues.
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Service and hotel not quite up to a 5 Star standard
06/02/2011I booked this trip last minute and figured the westing was a safe bet for a great hotel. it is very well located but i don't believe its reasonable ...
I booked this trip last minute and figured the Westing was a safe bet for a great hotel. It is very well located but I don't believe its reasonable to pay 20 Euro per day per person for breakfast that equates to about $30 US. Nor do I believe we should be paying another $20 Euro or more per day for internet service. Its a nice hotel but come on with the outrageous extra fees. The Sunday Brunch was 73 Euros each for some food and opera. For those that the money is inconsequential I guess they wouldn't complain but I felt the services were overpriced and the staff wasn't up to par.
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Would stay again
08/17/2009Great hotel. friendly staff. do check you bill twice for phantom mini bar and in room dining charges.
Great hotel. Friendly staff. Do check you bill twice for phantom mini bar and in room dining charges.
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Good Choice
07/16/2009We are worldwide travelers and we have been to a lot of five-star hotels, and this hotel was well located, tastefully decorated, a good buffet breakfast was included in ...
We are worldwide travelers and we have been to a lot of five-star hotels, and this hotel was well located, tastefully decorated, a good buffet breakfast was included in the price, and we felt like we got our money's worth. They required our two children to stay in a separate room; which connected and worked out just fine;. The only drawback was the street noise at night, even on the fifth floor...we were even on the street opposite the Paseo del Prado. The Thyssen and the Prado are just opposite the hotel. The Westin Heavenly Bed is awesome!
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The best Hotel in Madrid
04/28/2009I was here for 4 days on a short business trip with my daughter. from the reception to the concierge, everything was perfect. the neighborhood is the best in the ...
I was here for 4 days on a short business trip with my daughter. From the reception to the concierge, everything was perfect. The neighborhood is the best in the city. You are within walking distance to everything. We were treated like we were important. The buffet was fabulous and the setting couldn't be more beautiful. The beds are so comfortable, the bathrooms are spacious. I would never stay anywhere else in Madrid. (if you are a SPG they will typically upgrade your room)
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